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Service Update

Parts shortage impacting vehicle repairs

Globally all Vehicle Manufacturers are experiencing issues around panel parts manufacturing which is creating shortages affecting all insurers, dealers, and repairers across the country.

As a result, this may affect how long it takes to get your vehicle into a garage for repair or impact the repair duration once repairs commence. Your repairer will keep you informed about the repair time and try to be as accurate as possible regarding the estimated completion date and will do everything they can to repair your vehicle as quickly and as safely as possible. In addition, this same problem also restricts the availability of courtesy cars.

We understand this will be frustrating for you if affected, but please be assured your vehicle will be Booked In and repaired as soon as possible. If you have any questions, please speak with your repairer on completion of your booking.

We thank you for your support and patience.
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Our Ford Accident Management team is with you every step of the way, helping ensure your repair is handled quickly, safely and with complete care. Find out more.

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Ford Certified Collision Network repairers follow the highest standards, using the right tools, expertise and genuine Ford parts to restore your vehicle safely and correctly. Their focus is on getting you back on the road with confidence.

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The Collision Guarantee is testament to our commitment to our customers, confidence and belief in our high levels of quality control and workmanship by our repairers.

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If you are unsure what to do next or need support with your repair, you can visit our help area or speak with one of our Ford Repair Specialists on 0800 587 3673. We are here to guide you.

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Ford Accident Management is provided on behalf of Ford Motor Company Limited by White Room Consortium Ltd. Company Registration No - 07768048 Registered in England and Wales. Registered Office: The Deep Business Centre, Tower Street, Hull, HU1 4BG.