In line with our Customer Focus value, we gather customer feedback continuously to bring clarity to the customer experience. It highlights our strengths and quickly flags any opportunities to improve, allowing us to follow up promptly where required.
Across the repair network, internal reviews and audits help us build on positive feedback and resolve concerns. The outcomes also inform improvements to working practices and training plans.
The email will contain a unique ID that is exclusive to you, however, if you wish you can remain anonymous, simply tick the box.
You will be asked to leave a star rating for 4 main categories - repair quality, communication, time and overall experience, with the additional comments box should you wish to leave any feedback.
No problem, email the support team and we will respond with 24 hours, alternatively you can call your repairer or our dedicated call centre on 01482 429840 and we will be able to discuss your concern.
Call our support line 0800 587 3673, one call and we can sort it all.