In line with our core value of 'Customer Focus', we ask our customers for feedback on a continual basis and from this we are able to identify customer relationship strengths and immediately address any areas of improvement by promptly following up the feedback if required.
Our repair network have an internal review and audit mechanism in place, which ensures positive feedback is built upon and any concerns are addressed. The results are also used to help improve our general work ethics and training schedules.
the email will contain a unique id that is exclusive to you however if you wish you can remain anomyous, simply tick the box.
You will be asked to leave a star rating for 4 main catergories repair quality, communication, time and overall experience, with the additional comments if you would like to leave any feedback.
No problem, email the support team and we will respond with 24 hours, alternatively you can call your repairer or our dedicated call centre on 01482 429840 and we will be able to discuss your concern.
Only a Ford Certified Collision Network repairer has Ford-trained technicians and the specialist equipment and tooling required to carry out the best possible repairs.
Whether you have a question or comment please either use the contact form provided or call our customer service team on 01482 429840 and we will be happy to help.