During the repair , you may find the repairer will reach out with additional messages or information realating to your vehicle, offers or additional options. The Hub will automatically notify you of these via sms or email with a link to the hub or message.
Once your repairer has organised your vehicle's repair they will provide an estimated completion date, this date serves as the best possible estimate on when your vehicle will be almost complete. The repairer will call you once quality control checks have been done and have passed.
Your timeline shows every interaction and the repair progress from start to completion, timestamps them for reference.You will also see the next milestone in your repair journey.
If the repairer sends addtional messages or offers they will also appear here (see waypoint and repairer updates for more information)
Only a Ford Certified Collision Network repairer has Ford-trained technicians and the specialist equipment and tooling required to carry out the best possible repairs.
Whether you have a question or comment please either use the contact form provided or call our customer service team on 01482 429840 and we will be happy to help.