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Had an Accident? contact Ford first

Don't worry, we are here to help

Your next steps

One call does it all

Call our support line0203 564 4444

Report your accident online

Report your incident in minutes. Quick, easy and secure.

End-to-end accident repair support.

From first contact to vehicle handover, Ford Accident Management manages the full repair journey. We coordinate everything, use genuine Ford parts, and keep you informed through a seamless digital portal.

Ready to book?
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What should I do if I've been in a car accident?

Useful advice

Your repair journey, always in view.

Stay updated at every step with your dedicated Ford repair portal, available 24/7.

Your One Hub

Your Ford, Your Choice

Designed to keep you informed on your repair every step of the way

Your Ford

Your Questions, answered

How do I report an accident online?

Reporting your Ford repair online couldn't be easier.

Simply complete our estimate request with as much detail as possible. If it's safe to do so, include photos of the damage to help our engineers.

Start your request
How long will repairs take?

Repair durations vary depending on the level of damage, Ford parts availability, and the speed of insurance authorisation, Our approved network will give you a clear, realistic timeline for your Ford repair and explain what to expect at each stage of the process. If you need to stay mobile, if you use Ford accident management - a courtesy car is provided to keep you mobile.

Do I have to use my insurer's repairer?

You can choose where your vehicle is repaired, even if your insurer has an approved repairer scheme and suggests otherwise. With Ford Accident management we look after the entire journey and only use Ford approved repairers (FCCN).

Do you use genuine Ford parts?

Yes. all certified Ford Repairers (FCCN) repairer will use Ford parts.

How do I track repair progress?

Once your repair is registered with Ford Accident Management, we'll send you an email and text message with your unique ID so you can log in to your portal on this website.

Your repair portal
What information do I need to report an incident?

Your location, vehicle details, and if it's safe to do so, photos of the damage will help our engineers create a more accurate repair plan and order any required parts as soon as possible.

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Ford trained technicians at an FCCN

All of our repairers use the latest Ford techniques and equipment and are trained for it.

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Genuine Ford parts used in accident repairs

Only genuine Ford parts guarantee that you will keep your Ford 100% original.

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Ford Quality as standard on all repairs

Choose an FCCN-approved repair centre for repairs carried out to Ford standards.

Ford Certifed Collision Network

Useful Links

Ford Main Site
Ford Parts
Ford Pass

Quick Links

Your Repair Hub
Help and Support
Get in Touch

Need Help?

One call does it all, our team is here to help

Call our support line 0800 587 3673, one call and we can sort it all.

Need Help?

One call does it all, our team is here to help

Call our support line 0203 564 4444, one call and we can sort it all.

Privacy Policy | © 2026 White Room Consortium | Sentinel
Ford Accident Management is provided on behalf of Ford Motor Company Limited by White Room Consortium Ltd. Company Registration No - 07768048 Registered in England and Wales. Registered Office: The Deep Business Centre, Tower Street, Hull, HU1 4BG.