Stop as soon as it's safe and do not drive away.
Turn off the engine and switch on your hazard lights.
Check for injuries and call 999 or 112 if anyone is hurt, the road is blocked, or it's unsafe.
If it's safe, move to a location away from traffic.
Exchange details with everyone involved and any witnesses: name, address, phone number, and vehicle registration.
Take photos of the scene, vehicle damage, and number plates if it's safe to do so.
If it's safe, use our accident form to record the details and send photos directly to our team, so we can help with the next steps.
Make notes of the time, location, conditions, and what happened.
Keep communication factual and avoid discussing blame.
Report the incident to your insurer or accident management provider as soon as possible.
If your vehicle is not safe to drive, arrange recovery and do not continue your journey.
All of our repairers use the latest Ford techniques and equipment and are trained for it.
Only genuine Ford parts guarantee that you will keep your Ford 100% original.
Choose an FCCN-approved repair centre for repairs carried out to Ford standards.
Call our support line 0800 587 3673, one call and we can sort it all.
Call our support line 0203 564 4444, one call and we can sort it all.