Your Ford Customer Repair Hub

Transparency matters. That's why we've made it simple to stay informed throughout your repair.

After an accident, you deserve clear answers and a simple way to stay in the loop. That's why we've created the Ford Customer Repair Hub, a dedicated portal that keeps you informed from drop-off to handover.

The Ford Customer Repair Hub is your online portal to track your repair status, see key updates, review timelines, download your collision repair warranty, and leave feedback after completion.

Stay informed at every stage of your repair

With the Ford repair portal, you can easily view:

• Your vehicle's current repair status (what's happening right now)

• Key updates and milestones

• Estimated completion date and key dates (so you can plan ahead)

• Collision repair warranty, downloadable once you have collected your vehicle

• Opportunity to leave feedback once your repair has been completed